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How do I return an article? (EU customers, outside Netherlands)

 


start return process


Step 1. Log in via 'Login' at the top of the site. 
    Click on  ' RETURN' and select the order and articles you like to return. 
    You have 100 days to return an article:)    

Step 2. Put the items you want to return back into the box/bag which you received when the order arrived. 
    Write/indicate on the bottem of the packinglist which items you return. Enclose the packinglist also in the return box/bag.

Step 3. Now goto DHL easy-return <click here> (RETURNS FROM OUTSIDE NETHERLANDS ONLY!)
   
1. Complete your details 
    2. Print the label and stick it onto the parcel. 
    3. You can post the parcel at any post-office in your area. 
    4. You do not need to pay anything when handing in this parcel at your local postoffice.
    5. Attitude Holland will charge you 7 euros for the return afterwards, this will be processed with your return.
    6. If you would like another product or size, please order this via 
http://www.attitudeholland.nl

Step 4. When we received and processed the return, we will send you a confirmation e-mail. Within 1 day of processing your return, we credit your Attitude-account with eCredits.
    You can choose to buy something else, or have the eCredits value paid into your bankaccount.

You don't have to pay anything when you post the return-package to us, using the DHL form.
Attitude Holland will charge you €7 for the return, when we receive the parcel here.

If you would like another product or size, please order this online here AttitudeHolland
Any questions, please ask us via e-mail hello@attitudeholland.nl

Have a nice day.

Return address:
Attitude Holland
Energiestraat 4e
1135 GD Edam
Netherlands.


RETURNS FAQ

1. How fast do I get paid back after I return the parcel?
When we received and processed the parcel, we will credit your Attitude-account within 2 working days. You can choose there to order something else, or have the money paid back into your bankaccount.


2. How long does it take before a return is processed?
Normally it takes between 10 and 20 days for a return from Europe to be shipped to Attitude Holland. We will proces the order within 2 working days after receiving it.
You will get an e-mail notification when the return is processed.

3. How many days do I have to return an article?
30 days.

4. How do I know Attitude processed my return?
We will send you an confirmation email when your return is processed. 

5. How much does it cost to send something back?
We charge €7 for a return, we bill you this when we received the return. You do not pay anything when sending the parcel back from any country in Europe.


6. Also important

  • If you are not completely satisfied with the purchase you made at Attitude Holland, you can simply return it unused and in perfect state within 100 days and we will give you either a credit or full refund on your goods. The postage and packaging costs will not be refunded. 
  • This guarantee does not apply to the following items: all make-up products, lenses, tights. This is due to hygienic reasons. 
  •