In the Netherlands:
Yes, it is FREE if you return 1 or more items from your order, and you use the DHL ServicePoints. If you choose to return it via another company, for example PostNL, you will have to pay the return costs yourself. If you return your entire order, you will also receive a refund of the shipping costs incurred. However, then €3.95 return costs will be charged. This is in accordance with European webshop legislation.
Outside The Netherlands:
After you have registered your return online, you will receive a return confirmation email with a PDF return label. Below is stated what the return costs are per country. If your country is not listed, please return the package at your own expense to: Attitude Holland, Energiestraat 4e, 1135 GD Edam.
IMPORT DUTIES: if applicable, they are at all times for the account of the customer.